Call Center Agent - English & Polish (m/f/d)

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The position is to be filled on January 2nd, 2024, full-time (40h/week) in our office in Erlangen. The fixed gross annual salary is up to €30,000 per year, depending on qualifications and commitment.
Your tasks consist of providing individual support and advice to end customers and business partners by e-mail and telephone in our Customer Experience Centre.

Your tasks

  • You enjoy interacting with different people and target groups
  • As a strong communicator, you have very good written and spoken English and Polish language skills
  • Ideally, you already have professional experience in customer service. We also welcome career changers of all ages from other service professions
  • Your profile is rounded off by an experienced PC user

What we offer

  • Intensive induction training, of course with full salary, as well as interesting development opportunities
  • An open-ended employment contract
  • Good public transport connections
  • Possibility of a travel allowance 
  • The possibility of mobile working from home after a successful familiarization phase (pro rata on-site presence is presence on site is required)
  • 28 days holiday
  • And of course, free coffee, drinks, fresh fruit, and other goodies.

We look forward to getting to know you!

If you have any questions in advance, would like to know more about DEFACTO or would simply like to discuss the position without obligation, you can of course contact us at any time.